Strategic Technical Support Lead — Cross-Functional Impact

Energy Innovation Corp; Hilo (HI); Presencial; USD 112.000 - 163.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan

Dental plan

Vision plan

Annual bonuses

Descripción de la vacante

Stanley Black & Decker seeks a Technical Support Specialist based in Hilo with an ownership mindset to drive revenue forecast accuracy and frontline execution. You will own messaging, craft compelling customer narratives, and collaborate across teams while aligning incentives with performance.

The role emphasizes hands-on demo participation, script refinement after losses, and building a customer-first, data-driven approach with strong cross-functional support.

Formación

• 6+ years in senior cross-functional support roles.
• Proven ability to map customer needs to product/marketing pitches.
• Experience building or refining sales/marketing scripts and demos.

Responsabilidades

• Rewrite the one-pager so a Hilo audience can grasp it in ten seconds.
• Map buyer pain to the company’s pitch deck, slide by slide.
• Develop a customer feedback analysis-driven scoring model.
• Create a referral program aligned with customer expectations.
• Refine the value proposition for multiple verticals.
• Attend demos and update scripts after each loss.

Conocimientos

Cross-functional leadership

Self-motivation

Omnichannel support

Customer focus

Data-driven decisions

Herramientas

Pitch decks

Feedback analysis

Descripción del empleo

Stanley Black & Decker seeks a Technical Support Specialist based in Hilo with an ownership mindset to drive revenue forecast accuracy and frontline execution. You will own messaging, craft compelling customer narratives, and collaborate across teams while aligning incentives with performance.

The role emphasizes hands-on demo participation, script refinement after losses, and building a customer-first, data-driven approach with strong cross-functional support.