Technical Support Specialist

Energy Innovation Corp; Hilo (HI); On-site; USD 112,000 - 163,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Annual bonuses

Job summary

Stanley Black & Decker seeks a Technical Support Specialist based in Hilo with an ownership mindset to drive revenue forecast accuracy and frontline execution. You will own messaging, craft compelling customer narratives, and collaborate across teams while aligning incentives with performance.

The role emphasizes hands-on demo participation, script refinement after losses, and building a customer-first, data-driven approach with strong cross-functional support.

Qualifications

• 6+ years in senior cross-functional support roles.
• Proven ability to map customer needs to product/marketing pitches.
• Experience building or refining sales/marketing scripts and demos.

Responsibilities

• Rewrite the one-pager so a Hilo audience can grasp it in ten seconds.
• Map buyer pain to the company’s pitch deck, slide by slide.
• Develop a customer feedback analysis-driven scoring model.
• Create a referral program aligned with customer expectations.
• Refine the value proposition for multiple verticals.
• Attend demos and update scripts after each loss.

Skills

Cross-functional leadership

Self-motivation

Omnichannel support

Customer focus

Data-driven decisions

Tools

Pitch decks

Feedback analysis

Job description

Stanley Black & Decker wants the kind of Technical Support Specialist who can launch a campaign Monday and defend the revenue forecast Friday. What makes this Stanley Black & Decker role different is the ownership; the $112,000 - $163,000 and full-time hours are just the entry fee.

Key Responsibilities

• Rewrite the one-pager until a Hilo stranger gets it in ten seconds
• Map buyer pain to Stanley Black & Decker's pitch deck, slide by slide
• Stand up a Customer Feedback Analysis-driven scoring model the whole team believes
• Stitch together a referral program Stanley Black & Decker customers want to share
• Sharpen the Technical Support Specialist value prop for each vertical we touch
• Sit in on demos and tighten the script after every loss

What You'll Bring

• Comfort with the full-time cadence of a Hilo-based operation
• A collaborator's reflex to share credit and absorb blame
• Experience supporting cross-functional teams in a senior capacity
• Hands-on familiarity with Self-Motivation, sharpened by Omnichannel Support side projects
• 6 years that taught you which corners can be cut
• The humility to revise strong opinions when the data argues back
• Demonstrated knack for making the customer-obsessed feel manageable

Think of Stanley Black & Decker as the ownership-driven engine behind some of the most trusted sales marketing products on the market. We default to documenting decisions so HI and remote teammates stay equally in the loop.

We pair a $112,000 - $163,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.