Strategic Technical Program Manager, Knowledge Systems

CryptoproNetwork; Northern (KY); Hybrid; USD 149,000 - 175,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical benefits

Job summary

CryptoproNetwork in Northern Kentucky is seeking a Technical Program Manager for the Knowledge Systems team to translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to scale support without linear headcount growth.

You will own technical programs improving systems, tooling, and workflows behind customer self-service, internal knowledge, and AI-assisted discovery, including RAG pipelines,

Qualifications

• 5+ years leading technical programs in cross-functional environments.
• Experience with information retrieval architectures (vector DBs, RAG) and CMS/metadata models.
• Translate operational strategy into technical requirements and data schemas.
• Knowledge management and workflow automation in CX/ops.
• Ability to drive alignment across technical and non-technical stakeholders.

Responsibilities

• Own technical programs that improve systems behind customer self-service and AI-assisted discovery.
• Drive cross-functional alignment and translate taxonomy into specifications and APIs.
• Lead planning and delivery of initiatives like workflow automation and CMS improvements.
• Partner with Knowledge Systems to ensure accuracy, structure, and governance for launches.
• Build operating cadence for roadmap tracking, risk management, and accountability.
• Identify opportunities to reduce manual work and scale headcount growth.

Skills

Technical program management

Cross-functional collaboration

Systems thinking

Knowledge management

Generative AI governance

Tools

LangChain

LlamaIndex

CMS platforms

Vector databases

RAG pipelines

Job description

CryptoproNetwork in Northern Kentucky is seeking a Technical Program Manager for the Knowledge Systems team to translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to scale support without linear headcount growth.

You will own technical programs improving systems, tooling, and workflows behind customer self-service, internal knowledge, and AI-assisted discovery, including RAG pipelines,