Strategic Technical Program Manager, Knowledge Systems

CryptoproNetwork

Northern (KY)

Hybrid

USD 149,000 - 175,000

Full time

14 days+
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Benefits offered by this job

Equity
Bonus eligibility
Medical benefits

Job summary

CryptoproNetwork in Northern Kentucky is seeking a Technical Program Manager for the Knowledge Systems team to translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to scale support without linear headcount growth.

You will own technical programs improving systems, tooling, and workflows behind customer self-service, internal knowledge, and AI-assisted discovery, including RAG pipelines,

Qualifications

  • 5+ years leading technical programs in cross-functional environments.
  • Experience with information retrieval architectures (vector DBs, RAG) and CMS/metadata models.
  • Translate operational strategy into technical requirements and data schemas.
  • Knowledge management and workflow automation in CX/ops.
  • Ability to drive alignment across technical and non-technical stakeholders.

Responsibilities

  • Own technical programs that improve systems behind customer self-service and AI-assisted discovery.
  • Drive cross-functional alignment and translate taxonomy into specifications and APIs.
  • Lead planning and delivery of initiatives like workflow automation and CMS improvements.
  • Partner with Knowledge Systems to ensure accuracy, structure, and governance for launches.
  • Build operating cadence for roadmap tracking, risk management, and accountability.
  • Identify opportunities to reduce manual work and scale headcount growth.

Skills

Technical program management
Cross-functional collaboration
Systems thinking
Knowledge management
Generative AI governance

Tools

LangChain
LlamaIndex
CMS platforms
Vector databases
RAG pipelines

Job description

CryptoproNetwork in Northern Kentucky is seeking a Technical Program Manager for the Knowledge Systems team to translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to scale support without linear headcount growth.

You will own technical programs improving systems, tooling, and workflows behind customer self-service, internal knowledge, and AI-assisted discovery, including RAG pipelines,

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