Knowledge Base Program Manager

Technology Credit Union (Tech CU); San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Tech CU in San Jose, CA is seeking a Knowledge Base Program Manager to lead the strategy, governance, and optimization of our enterprise Knowledge Hub. You will design scalable governance, taxonomy, and content workflows, and leverage analytics and AI to identify opportunities and drive continuous improvement, while championing content quality and a unified organizational voice.

You'll own and evolve our enterprise Knowledge Hub, partner across the organization to build a culture of knowledge

Responsibilities

• Own and evolve our enterprise Knowledge Hub
• Design scalable governance, taxonomy, and content workflows
• Leverage analytics and AI to identify opportunities and drive continuous improvement
• Champion content quality and a unified organizational voice
• Partner across the organization to build a culture of knowledge sharing and collaboration

Job description

Knowledge isn't just information. It's what empowers employees, improves experiences, and drives better business decisions.

At Tech CU, we're looking for a Knowledge Base Program Manager to lead the strategy, governance, and optimization of our enterprise Knowledge Hub. This is a unique opportunity for a knowledge management professional who's passionate about transforming how organizations capture, share, and leverage information.

In this role, you'll:

• Own and evolve our enterprise Knowledge Hub
• Design scalable governance, taxonomy, and content workflows
• Leverage analytics and AI to identify opportunities and drive continuous improvement
• Champion content quality and a unified organizational voice
• Partner across the organization to build a culture of knowledge sharing and collaboration

We're looking for someone who's equal parts strategist, program manager, process designer, and knowledge champion. If you thrive at the intersection of people, process, content, and technology, we'd love to connect.