Technical Program Manager: AI-Driven Knowledge Systems

Coinbase; San Francisco (CA); On-site; USD 148,835 - 175,100; Full time

Job summary

Coinbase is seeking a Technical Program Manager focused on improving knowledge systems within customer support operations. You'll work cross-functionally to bring programs from concept to execution, ensuring efficient workflows and customer satisfaction.

Applicants should have robust experience in technical program management, particularly in complex environments with knowledge management systems. The salary range for this role is $148,835 to $175,100 annually, depending on location.

Qualifications

• 5+ years of experience in a complex cross‑functional environment.
• Deep familiarity with content systems and knowledge management.
• Proven ability to manage multi-team initiatives.

Responsibilities

• Own technical programs for customer self-service and tools.
• Drive alignment across Knowledge Systems and technical teams.
• Lead high-leverage initiatives like workflow automation.

Skills

Technical program management

Systems implementation

Operational program leadership

Information retrieval architectures

Generative AI

Tools

LangChain

LlamaIndex

Job description

Coinbase is seeking a Technical Program Manager focused on improving knowledge systems within customer support operations. You'll work cross-functionally to bring programs from concept to execution, ensuring efficient workflows and customer satisfaction.

Applicants should have robust experience in technical program management, particularly in complex environments with knowledge management systems. The salary range for this role is $148,835 to $175,100 annually, depending on location.