Strategic Technical Account Manager – Remote-First Growth

Rithum; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Enhanced Private Medical Insurance

Health Cash Back Plan

Life insurance & disability benefits

Pension plan with 4% Company match

25 Days PTO + holidays

Remote work stipend £45/month

Job summary

Rithum is seeking a Technical Account Manager (TAM) to deliver strategic technical guidance to enterprise clients through their journey with Rithum. You will serve as the technical complement to the Client Success Manager, aligning technical solutions to business goals and driving platform optimization.

This role requires strong project management, deep product knowledge, and the ability to earn the trust of client and internal technical stakeholders while owning complex issue resolution with

Qualifications

• 2+ years in TAM, implementation, solutions engineering, or e-commerce in a B2B SaaS environment.
• Experience supporting enterprise or strategic clients with onboarding and optimization.
• Strong Excel skills.
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Ability to manage technical projects and communicate with stakeholders.
• Proficiency with Microsoft Copilot and AI-driven tools.
• Experience with Salesforce, JIRA, or similar tools.
• Excellent problem-solving and communication.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day BAU activities and ensuring timely execution.
• Develop and oversee channel implementation strategies aligned with channel requirements and platform capabilities.
• Drive tactical execution across the Rithum platform, including repricing, promotions, and optimization.
• Conduct technical reviews and offer forward-looking optimization recommendations.
• Act as a trusted technical advisor to help clients realize value from Rithum solutions.
• Own resolution of complex technical issues with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client tech teams and internal teams for mutual understanding.
• Support technical roadmap planning, feature adoption, and product feedback loops.
• Maintain deep knowledge of platform functionality and data flows.

Skills

Excel

Salesforce

JIRA

AI-driven tools

Project management

Stakeholder communication

Education

Bachelor's degree

Tools

Microsoft Copilot

Salesforce

JIRA

Job description

Rithum is seeking a Technical Account Manager (TAM) to deliver strategic technical guidance to enterprise clients through their journey with Rithum. You will serve as the technical complement to the Client Success Manager, aligning technical solutions to business goals and driving platform optimization.

This role requires strong project management, deep product knowledge, and the ability to earn the trust of client and internal technical stakeholders while owning complex issue resolution with