Strategic Technical Account Manager (Remote)

Workday, Inc.; Salt Lake City (UT); Hybrid; USD 113,000 - 200,000; Full time

Job summary

Workday, Inc. is seeking a Technical Account Manager to build and maintain strong relationships with its largest customers, coordinating with Operations, Professional Services, Development and Product Management.

You will leverage deep knowledge of Workday's Architecture and products such as HCM, Payroll and Financials to drive successful engagements. The role emphasizes leadership in escalations, stakeholder communication, and driving production reliability for high-stakes enterprise accounts,

Qualifications

• BS or MS in a technical field or equivalent work experience.
• 4+ years of experience in product support, customer success, account management or consulting for a complex B2B SaaS solution.
• 7+ years of experience in product support, customer success, or consulting for complex enterprise SaaS.
• Experience implementing or managing a complex SaaS solution with large enterprise accounts.

Responsibilities

• Build strong relationships with Workday's largest strategic accounts while overseeing multiple accounts.
• Act as liaison between Operations, Professional Services, Development, Product Management and Customers.
• Become an expert in Workday's Architecture and leverage it on engagements as needed.
• Demonstrate competency in Workday products: HCM, Payroll, Financials.
• Review upcoming customer events to identify problems and plan solutions.
• Engage with Senior Leadership and stakeholders to remove roadblocks and coordinate efforts.

Skills

Communication skills

Project management

Technical acumen

Customer relations

C-level engagement

Education

BS/MS in Computer Science or related

Tools

Workday Architecture

HCM/Payroll/Financials

Job description

Workday, Inc. is seeking a Technical Account Manager to build and maintain strong relationships with its largest customers, coordinating with Operations, Professional Services, Development and Product Management.

You will leverage deep knowledge of Workday's Architecture and products such as HCM, Payroll and Financials to drive successful engagements. The role emphasizes leadership in escalations, stakeholder communication, and driving production reliability for high-stakes enterprise accounts,