Strategic Technical Account Manager | Relativity Platform

Relativity; Milwaukee (WI); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager to proactively support customers in achieving their goals using Relativity’s suite of products. The TAM develops account plans, oversees technical relationships, and collaborates across Product and Engineering to resolve issues, ensuring positive customer outcomes.

This role requires Relativity experience, strong SQL/Windows skills, and the ability to travel ~10% for customer engagements.

Qualifications

• Relativity Certified Administrator is required.
• Strong SME knowledge in Relativity.
• Experience with SQL and Windows platform.
• Willingness to travel up to 10%.

Responsibilities

• Develop and execute technical account plans for Relativity customers.
• Guide resolution of critical customer incidents.
• Lead technical success plans for customer outcomes.
• Collaborate with Product and Engineering to resolve issues.
• Maintain knowledge-centered support practices.
• Provide best-practice guidance on Relativity usage.
• Manage cross-functional stakeholders and capacity planning.
• Travel up to 10% for customer engagements.

Skills

Business BI

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Account Manager to proactively support customers in achieving their goals using Relativity’s suite of products. The TAM develops account plans, oversees technical relationships, and collaborates across Product and Engineering to resolve issues, ensuring positive customer outcomes.

This role requires Relativity experience, strong SQL/Windows skills, and the ability to travel ~10% for customer engagements.