Strategic Technical Account Manager (Remote)

Relativity; Seattle (WA); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity suite. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and improve customer outcomes.

The role requires Relativity experience, strong SQL/Windows skills, and the ability to work in a remote/hybrid environment with up to 10% travel. Competitive compensation includes base salary and incentives.

Qualifications

• Relativity Certified Administrator required.
• SME knowledge in Relativity and ability to troubleshoot incidents.

Responsibilities

• Develop a strong understanding of projects impacting your service area and ensure service impact is minimized.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive experience with Relativity.
• Be accountable for the quality of service and plan for future demand.
• Collaborate with cross-functional teams to enhance the product and customer experience across multiple verticals.
• Drive internal service review meetings on performance and process.
• Partner with Product and Engineering to troubleshoot customer incidents.
• Provide best practices on Relativity usage to customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate company values consistently.
• Follow KCS processes and best practices.
• Exhibit SME knowledge in Relativity.
• Relativity Certified Administrator required.
• Travel up to 10% for customer engagements.

Skills

SQL

Windows

Communication skills

Data analysis

Data governance

Data visualization

Relativity Expert

Relativity Certified Administrator

ITIL Certification

Tools

Relativity

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity suite. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and improve customer outcomes.

The role requires Relativity experience, strong SQL/Windows skills, and the ability to work in a remote/hybrid environment with up to 10% travel. Competitive compensation includes base salary and incentives.