Remote Strategic Technical Account Manager

Relativity

Des Moines (IA)

Hybrid

USD 134,000 - 202,000

Full time

14 days+

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Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers, align Relativity platform goals with customer KPIs, and manage the technical relationship. You will develop account plans, oversee incidents, and lead cross-functional efforts to improve solutions for multiple verticals.

The TAM will travel up to 10% and collaborate with Product and Engineering to resolve complex issues, ensuring high customer satisfaction and successful outcomes with Relativity.

Qualifications

Strong SQL experience and Windows platform troubleshooting.
Experience in SaaS/IaaS and hybrid environments.
ITIL certification helpful.
Familiarity with e-discovery products and Relativity.
Excellent written and verbal communication.

Responsibilities

Develop an understanding of projects impacting your service area and ensure minimal service impact.
Guide resolution of critical customer incidents.
Lead technical success plans to ensure a positive customer experience using Relativity.
Be accountable for service quality and plan capacity with growth and projects.
Collaborate with cross-functional teams to improve product and customer experience across verticals.
Drive internal service review meetings on performance and quality.

Skills

SQL

Windows

E-discovery

Communication

SaaS/Hybrid experience

ITIL

Relativity Expert

Education

Relativity Certified Administrator

Tools

Relativity platform

Job description

The TAM will travel up to 10% and collaborate with Product and Engineering to resolve complex issues, ensuring high customer satisfaction and successful outcomes with Relativity.

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