Strategic Technical Account Manager - PKI & Security

DigiCert; Lehi (UT); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) matching

Paid time off

Job summary

DigiCert is seeking a Technical Account Manager (TAM) to join its growing global team. You will act as the trusted technical advisor and primary contact for Premium Support customers, delivering proactive guidance and expert issue management across DigiCert One products.

You will lead relationships with strategic accounts, ensure high-value outcomes, and collaborate with internal teams to maximize customer value and minimize downtime.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 3+ years of dedicated customer support, account management, or client success in a technical/service field.
• Experience in the security industry or with technical support products is a strong asset.

Responsibilities

• Facilitate timely solutions for technical support problems with minimal disruption.
• Collaborate with internal teams to proactively monitor and manage customer issues.
• Troubleshoot and resolve technical problems with a deep understanding of DigiCert PKI and security products.
• Provide Premier-quality account management and deliver advanced troubleshooting for assigned customers.
• Conduct periodic business reviews and provide data-driven health insights.

Skills

Technical knowledge of PKI/Digital Sec

Customer relationship management

Problem-solving

Team collaboration

English fluency

Education

Bachelor’s degree in business, information technology, or related field

Tools

Microsoft

AWS

Cisco

Java

Linux

Job description

DigiCert is seeking a Technical Account Manager (TAM) to join its growing global team. You will act as the trusted technical advisor and primary contact for Premium Support customers, delivering proactive guidance and expert issue management across DigiCert One products.

You will lead relationships with strategic accounts, ensure high-value outcomes, and collaborate with internal teams to maximize customer value and minimize downtime.