Strategic Technical Account Manager - Managed Security

AHEAD; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid time off

Paid parental leave

Job summary

AHEAD seeks aTechnical Account Manager to guide clients through security transformation and measurable outcomes within AHEAD Managed Security Services. You will build strong client relationships, translate business goals into security roadmaps, and drive value realization through platform-first approaches and AI-enabled operations.

Expect deep expertise in SIEM/XDR/SOAR, Cortex XSIAM/XDR, and a commercial mindset to balance client value with service profitability.

Qualifications

• 10+ years in security engineering or related fields.
• 5+ years of client-facing advisory roles.
• Hands-on with SIEM/XDR/SOAR platforms.
• Experience with AI-enabled SOC capabilities.
• Knowledge of NIST, CIS, HIPAA, PCI-DSS and related frameworks.

Responsibilities

• Serve as the client’s single point of contact for technical security matters.
• Act as strategic security advisor aligning services to business goals.
• Lead client health monitoring and proactive action to protect renewals.
• Lead QBRs to communicate value, trends, and strategic roadmaps.
• Champion a platform-first approach across SIEM/XDR/SOAR platforms.
• Advise on automation and AI-driven detection, triage, and response.
• Perform risk and maturity assessments and prioritize remediation.
• Support adoption and tuning of security technologies with clients.
• Speak to coverage options and outcomes for packaging reviews.
• Collaborate with MSS leadership on planning, budgeting, and roadmap.

Skills

Client-facing advisory

Security operations

Security platform admin

AI-enabled security

Vendor-agnostic mindset

Executive communication

Commercial acumen

Education

Bachelor's degree in IT or related

Tools

Cortex XSIAM

Cortex XDR

SIEM/XDR/SOAR

Automation tooling

AI automation tools

Job description

AHEAD seeks aTechnical Account Manager to guide clients through security transformation and measurable outcomes within AHEAD Managed Security Services. You will build strong client relationships, translate business goals into security roadmaps, and drive value realization through platform-first approaches and AI-enabled operations.

Expect deep expertise in SIEM/XDR/SOAR, Cortex XSIAM/XDR, and a commercial mindset to balance client value with service profitability.