Strategic Technical Account Manager - Security

Medium; Chicago (IL); On-site; USD 150,000 - 155,000; Full time

Job summary

AHEAD is seeking a Technical Account Manager to guide clients through security transformation and drive measurable outcomes within our Managed Security Services. You will build strong client relationships, translate business goals into a prioritized security roadmap, and lead QBRs while championing a platform-first approach across SIEM, XDR, and SOAR technologies.

Experience with Cortex XSIAM/XDR and AI-enabled security operations is essential; the role requires the ability to communicate

Qualifications

• 10+ years of related experience in security engineering or related fields.
• Hands-on experience with modern SIEM/XDR/SOAR platforms.
• Experience with AI-enabled SOC capabilities and automation.

Responsibilities

• Serve as strategic security advisor aligning services to business objectives and outcomes.
• Lead client health, CSAT, renewals, and QBRs with executive stakeholders.
• Champion a platform-first approach guiding clients to consolidated SIEM/XDR/SOAR platforms.
• Act as liaison between client and AHEAD support, engineering, and security operations teams.
• Drive continuous improvement through incident reviews, trends, and root-cause analysis.

Skills

Security operations

Incident response

Endpoint protection

Security advisory

AI-enabled security

Education

Undergraduate degree in IT/Cybersecurity/CS

Tools

Palo Alto Cortex XSIAM

Cortex XDR

SIEM/XDR/SOAR platforms

AI-enabled security tooling

Job description

AHEAD is seeking a Technical Account Manager to guide clients through security transformation and drive measurable outcomes within our Managed Security Services. You will build strong client relationships, translate business goals into a prioritized security roadmap, and lead QBRs while championing a platform-first approach across SIEM, XDR, and SOAR technologies.

Experience with Cortex XSIAM/XDR and AI-enabled security operations is essential; the role requires the ability to communicate