Strategic Technical Account Manager - Logistics and Growth

53 Stations; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Flexible Time Off

Parental Leave

Health Benefits

401(k) Savings

Commuter Benefits

Wellness

Pet Insurance

Employee Assistance Program

Job summary

Altana is seeking a Technical Account Manager to collaborate closely with Logistics customers, guiding them in effectively operating Altana's platform and driving adoption. You will be the day-to-day relationship manager, conduct regular check-ins and Quarterly Business Reviews, and work with product and implementation teams to ensure successful contracts.

You will drive onboarding, enablement, and expansion opportunities, balancing strategic thinking with hands‑on execution while communicating

Qualifications

• 5+ years of account management experience with Logistics customers (3PLs, Cargo, Freight, etc.)
• Experience driving strategic initiatives from concept to execution with structure and follow-through
• History of expanding accounts year over year
• Open to feedback and cross-functional collaboration to drive improvements
• Willing to learn data fusion and ML concepts and communicate value to technical and commercial audiences

Responsibilities

• Own strategic accounts across global logistics providers and drive adoption, alignment and growth
• Lead onboarding and adoption for new users to maximize platform value
• Provide in-depth analysis to optimize customer experience and results
• Collaborate with product and implementation engineering to ensure successful delivery
• Lead customer calls and QBRs and relay feedback to product teams
• Balance strategic thinking with tactical execution to align account management with business goals
• Identify and pursue expansion opportunities with Account Executives
• Synthesize and communicate feedback to the product team

Skills

Account management

Logistics

Stakeholder alignment

QBRs

Upselling

Cross-selling

Data-driven insights

Onboarding

Customer success

Job description

Altana is seeking a Technical Account Manager to collaborate closely with Logistics customers, guiding them in effectively operating Altana's platform and driving adoption. You will be the day-to-day relationship manager, conduct regular check-ins and Quarterly Business Reviews, and work with product and implementation teams to ensure successful contracts.

You will drive onboarding, enablement, and expansion opportunities, balancing strategic thinking with hands‑on execution while communicating