Strategic Technical Account Manager | ITIL & Cloud Expert
DataBank Holdings, Ltd.
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Benefits offered by this job
Job summary
DataBank Holdings Ltd. is seeking a Technical Account Manager in Dallas to serve as the primary technical liaison between DataBank and assigned client accounts.
This role blends technical leadership with account management to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM will oversee managed services delivery, review SLA performance and security posture, and maintain runbooks while aligning technology with client business
Qualifications
- 3-5 years of experience in technical account management, IT consulting, or managed services.
- Experience with MSP service delivery models and ITIL frameworks.
- Experience participating in formal change management processes (CAB, RFC review).
- Demonstrated success in account retention and growth.
Responsibilities
- Serve as trusted advisor for assigned strategic client accounts.
- Build and maintain strong, long-lasting client relationships based on trust and value delivery.
- Conduct regular business reviews (TAM Technical Reviews) to assess service performance and client satisfaction.
- Understand client business objectives and align technology solutions to support their goals.
- Manage client expectations and ensure timely communication on all service-related matters.
Skills
Education
Tools
Job description
DataBank Holdings Ltd. is seeking a Technical Account Manager in Dallas to serve as the primary technical liaison between DataBank and assigned client accounts.
This role blends technical leadership with account management to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM will oversee managed services delivery, review SLA performance and security posture, and maintain runbooks while aligning technology with client business
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