Strategic Technical Account Manager

DataBank

Dallas (TX)

On-site

USD 90,000 - 150,000

Full time

48 hours ago

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Benefits offered by this job

Health, Dental, Vision

401k match

Paid Time Off

Job summary

DataBank is seeking a Technical Account Manager (TAM) to manage strategic client relationships and ensure success across managed services engagements in a Dallas, TX environment. You will act as a trusted advisor, align technology solutions with client objectives, and drive service adoption while monitoring performance and compliance with SLAs.

Responsibilities include overseeing service delivery, collaborating with cross-functional teams, and identifying opportunities for account growth.

Qualifications

3–5 years in technical account management or managed services
Experience with MSP delivery models and ITIL frameworks
Experience with formal change management processes (CAB, RFC)
Strong communication, presentation, and relationship-building skills
Willingness to travel up to 20% (domestically)

Responsibilities

Serve as trusted advisor for assigned strategic client accounts
Build and maintain long-lasting client relationships with value delivery
Conduct regular business reviews to assess service performance and satisfaction
Coordinate with technical teams to ensure SLA compliance and service quality
Develop documentation of client environments and configurations
Participate in CAB and review maintenance windows for customer impact
Identify opportunities for service expansion and revenue growth
Oversee onboarding of new accounts and ensure alignment between client expectations and delivery