Strategic Technical Account Manager – Enterprise IT

DataBank; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

DataBank Holdings Ltd. is seeking a Technical Account Manager (TAM) to bridge clients and DataBank’s managed services. You will drive satisfaction, adoption, and service expansion by understanding client goals and aligning technology.

Responsibilities include client relationship management, SLA oversight, change management participation, and advisory guidance on IT roadmaps and compliance, with travel up to 20% domestically.

Qualifications

• 3-5 years in technical account management, IT consulting, or managed services.
• Experience with MSP delivery models and ITIL processes.
• Participation in CAB/RFC change reviews for customers.

Responsibilities

• Manage client relationships and conduct regular business reviews with TAMs.
• Oversee service delivery, ensure SLA adherence, and guide internal teams.
• Provide strategic IT roadmaps and align tech with client objectives.
• Identify expansion opportunities and support contract renewals.
• Document environments, runbooks, and ensure proper escalation paths.

Skills

Enterprise IT infrastructure

Cloud technologies

Cybersecurity principles

ITIL familiarization

Excellent communication

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business or related field

Tools

ScienceLogic

Sigma

ServiceNow

Job description

DataBank Holdings Ltd. is seeking a Technical Account Manager (TAM) to bridge clients and DataBank’s managed services. You will drive satisfaction, adoption, and service expansion by understanding client goals and aligning technology.

Responsibilities include client relationship management, SLA oversight, change management participation, and advisory guidance on IT roadmaps and compliance, with travel up to 20% domestically.