Strategic Technical Account Manager

DataBank Holdings, Ltd.

Dallas (TX)

Remote

USD 110,000 - 170,000

Full time

9 days ago

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Benefits offered by this job

Health/Dental/Vision

Disability Insurance

Life Insurance

401k Match

PTO & Holidays

Job summary

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services.

The Technical Account Manager (TAM) serves as the primary technical liaison between DataBank and assigned client accounts, combining technical expertise with account management to drive satisfaction, adoption, and growth. The TAM role requires strong communication, strategic planning, and cross-functional collaboration to align technology solutions with client goals, manage SLAs,

Qualifications

3–5 years of experience in technical account management, IT consulting, or managed services.
Experience with MSP service delivery models and ITIL frameworks.
Experience participating in formal change management processes (CAB, RFC) on behalf of customer accounts.
Demonstrated success in account retention and growth.

Responsibilities

Serve as trusted advisor for assigned strategic client accounts.
Build and maintain strong client relationships based on trust and value delivery.
Coordinate with technical teams to ensure SLA compliance and quality service delivery.
Review and analyze client ticket trends, system performance, and security posture.
Oversee onboarding of new accounts and ensure alignment between customer expectations and delivery.