Senior Technical Account Manager - Enterprise Support

Harvey; San Francisco (CA); On-site; USD 119,000 - 161,000; Full time

Job summary

Harvey is looking for a Technical Account Manager to enhance customer success by providing advanced technical support for major clients. This role entails resolving complex support tickets, managing high-stakes communication, and driving improvement within support workflows.

The ideal candidate will possess deep technical knowledge and exceptional communication skills. Compensation for this role ranges from $119,000 to $161,000 USD, reflecting the importance of delivering a world-class customer experience.

Qualifications

• Experience supporting enterprise or regulated software products in technical support.
• Exceptional judgment under pressure in high-severity situations.
• Ability to manage multiple urgent issues simultaneously.

Responsibilities

• Own and resolve inbound support tickets from Majors accounts.
• Triaging and resolving urgent customer issues with speed.
• Lead clear incident communications translating technical updates for customers.

Skills

Technical support

Stakeholder management

Attention to detail

Troubleshooting complex systems

Clear communication

Tools

Ticketing queue systems

Job description

Harvey is looking for a Technical Account Manager to enhance customer success by providing advanced technical support for major clients. This role entails resolving complex support tickets, managing high-stakes communication, and driving improvement within support workflows.

The ideal candidate will possess deep technical knowledge and exceptional communication skills. Compensation for this role ranges from $119,000 to $161,000 USD, reflecting the importance of delivering a world-class customer experience.