Strategic Technical Account Manager - Data & Cloud

NetApp; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success. You will guide product adoption, offer technical consultation, and build trusted relationships to deliver business outcomes.

You will collaborate with cross-functional teams to drive renewal strategies, expand NetApp portfolios, and ensure high customer satisfaction. Strong communication and data-analysis skills are essential.

Qualifications

• Bachelor’s degree or equivalent with 5+ years of B2B customer-facing experience.
• Strong knowledge of NetApp products or enterprise IT and the ability to leverage product capabilities to meet customer needs.
• Proven ability to build and maintain strategic technical relationships with customers.
• Excellent communication and emotional intelligence to address complex technical challenges and build trust.
• Experience with data analysis to provide actionable technical insights and recommendations.

Responsibilities

• Provide technical advice on NetApp products and services to enhance customer experience and business goals.
• Develop and nurture relationships with key technical personas to become a trusted advisor.
• Facilitate onboarding, adoption, and guided demos tailored to customer needs.
• Conduct technical health checks and manage escalations (P1, P2–P4) with internal teams.
• Lead strategic initiatives and collaborate with renewal/field sales to realize value and renewals.

Skills

B2B customer-facing

NetApp products knowledge

Relationship building

Communication skills

Data analysis

MS Office

Salesforce experience

Education

Bachelor's degree

NCTSP or higher NetApp certification

Tools

Gainsight

Salesforce

Job description

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success. You will guide product adoption, offer technical consultation, and build trusted relationships to deliver business outcomes.

You will collaborate with cross-functional teams to drive renewal strategies, expand NetApp portfolios, and ensure high customer satisfaction. Strong communication and data-analysis skills are essential.