Technical Account Manager — Customer Success Partner

NetApp; Boulder (CO); Hybrid; USD 129,000 - 152,000; Full time

Job summary

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success, delivering value through guidance, adoption, and technical consultation. You will partner with customers to understand goals, craft success plans, and establish NetApp as a trusted partner.

In this hybrid role, you will collaborate with cross-functional teams to drive adoption, manage health checks, and support renewal and expansion strategies while addressing challenges and ensuring positive

Qualifications

• 8+ years of B2B customer-facing experience in roles like Customer Success, Sales Engineering, or Technical Account Management.
• Technical proficiency in NetApp products and IT environments with ability to leverage resources.
• Ability to build and maintain strategic technical relationships with customers.
• Excellent communication skills and high emotional intelligence (EQ).
• Proven success in fast-paced environments handling multiple priorities.
• Strong data analysis and actionable insight capabilities.
• MS Office proficiency; Gainsight/Salesforce experience a plus.
• Independent work style with ability to collaborate across global teams.
• Familiarity with project management methodologies.

Responsibilities

• Consult with customers to provide technical advice on NetApp products and services.
• Develop and manage training plans based on customer needs.
• Build and nurture relationships with key technical personas as trusted advisor.
• Guide onboarding, adoption, and capacity management with tailored success plans.
• Conduct technical health checks and escalate issues as needed.
• Monitor adoption and provide predictive risk mitigation insights.
• Assist with asset management and opportunity identification to expand environment.
• Collaborate with Renewal Specialists and Field Sales on renewal and expansion plans.
• Document and share best practices to improve processes and playbooks.
• Lead strategic technical initiatives to enhance customer success.

Skills

B2B customer-facing experience

Customer success

Relationship building

Data analysis

Excellent communication

Independent & collaborative

Adaptability in fast-paced env

Project management familiarity

Education

Bachelor’s degree or equivalent

NetApp Certification (NCTSP or higher)

Tools

Gainsight

Salesforce

MS Office

Job description

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success, delivering value through guidance, adoption, and technical consultation. You will partner with customers to understand goals, craft success plans, and establish NetApp as a trusted partner.

In this hybrid role, you will collaborate with cross-functional teams to drive adoption, manage health checks, and support renewal and expansion strategies while addressing challenges and ensuring positive