Strategic Technical Account Leader - Cybersecurity

Proofpoint; Washington; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness and community days

Job summary

Proofpoint seeks a technically skilled Customer Solutions Engineer/Technical Lead in Washington to partner with strategic customers. You will provide proactive technical leadership, manage incidents, and coordinate across engineering, support and sales to ensure top-tier experiences.

Ideal candidates have 4+ years in customer-facing tech roles, strong Linux/ SMTP/ MySQL skills, and experience with Windows/Active Directory and Exchange, plus proven ability to drive complex projects to completion

Qualifications

• 4+ years in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral.

Responsibilities

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
• Direct crisis and incident response, coordinating with account, technical support, operations and engineering teams to ensure timely resolution and clear communication with customers.
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, releases, and other items.
• Create and deliver executive customer presentations outlining system performance, ROI and forward courses of action.
• Develop deep understanding of customer’s business and operational needs.
• Maintain deep practical technical knowledge of Proofpoint’s integration within customer environments (network, security, messaging management).
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.

Skills

Linux

SMTP

MySQL

Windows Server

Active Directory

Microsoft Exchange

Customer service

Crisis management

Project management

Time management

Team collaboration

Education

Bachelor's degree in a relevant field

Job description

Proofpoint seeks a technically skilled Customer Solutions Engineer/Technical Lead in Washington to partner with strategic customers. You will provide proactive technical leadership, manage incidents, and coordinate across engineering, support and sales to ensure top-tier experiences.

Ideal candidates have 4+ years in customer-facing tech roles, strong Linux/ SMTP/ MySQL skills, and experience with Windows/Active Directory and Exchange, plus proven ability to drive complex projects to completion