Strategic Technical Account Leader

Adobe Inc.; New York (NY); On-site; USD 176,000 - 254,000; Full time

Job summary

Adobe Inc. is seeking a Technical Account Director in New York to lead strategic engagements with large customers, aligning technical strategy with business goals and driving value from Adobe's Digital Experience Solutions.

You will mentor teams, manage executive-level communications, govern multi-solution engagements, and advocate for customers across Adobe to optimize investment and accelerate delivery.

Qualifications

• Bachelor's degree or equivalent experience required.
• 10–15 years in senior consultative, customer success, or related roles in marketing tech.

Responsibilities

• Lead Ultimate Success engagements as technical executive contact.
• Mentor and support technical strategy with Adobe Solutions.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communications with customers and executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for customers across internal Adobe teams to optimize investment.

Skills

Executive presence

Customer success

Strategic thinking

Stakeholder management

Cross-functional leadership

Travel up to 25%

Education

Bachelor's degree or equivalent

Tools

Adobe DX tools (AEM/Workfront/GenStudio)

Job description

Adobe Inc. is seeking a Technical Account Director in New York to lead strategic engagements with large customers, aligning technical strategy with business goals and driving value from Adobe's Digital Experience Solutions.

You will mentor teams, manage executive-level communications, govern multi-solution engagements, and advocate for customers across Adobe to optimize investment and accelerate delivery.