Strategic IT TAM for MSP Growth & Roadmaps

GoodSuite; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid vacation and holidays

Office-based hybrid schedule

Job summary

GoodSuite is a boutique technology services company serving Southern California with managed IT services, imaging solutions, AV, and emerging tech. The Technical Account Manager (TAM) acts as the client’s strategic advisor, managing a portfolio of 30–35 IT clients, and driving retention, satisfaction, and new revenue through projects and recurring services.

The TAM will hunt within imaging clients to convert them to IT services, maintain a technology roadmap, and coordinate with service delivery

Qualifications

• 5+ years in IT account management or technical account management.
• Proven revenue growth and ability to manage executive relationships.
• Strong knowledge of IT infrastructure, cloud, cybersecurity, and MS 365.

Responsibilities

• Own long-term strategic relationship with assigned IT accounts.
• Develop and maintain technology roadmaps and budgets for each client.
• Drive discovery conversations, assess needs, and propose solutions.
• Lead quarterly business reviews and growth opportunities.

Skills

IT account management

Technical sales

Executive relationship building

Roadmap development

Forecasting

Education

Bachelor's degree

Industry certifications

Tools

Salesforce

Microsoft 365

Job description

GoodSuite is a boutique technology services company serving Southern California with managed IT services, imaging solutions, AV, and emerging tech. The Technical Account Manager (TAM) acts as the client’s strategic advisor, managing a portfolio of 30–35 IT clients, and driving retention, satisfaction, and new revenue through projects and recurring services.

The TAM will hunt within imaging clients to convert them to IT services, maintain a technology roadmap, and coordinate with service delivery