Strategic Service Accounts Manager

Applied Materials; Richardson (TX); On-site; USD 216,000 - 297,000; Full time

Job summary

Applied Materials in Dallas–Richardson, TX is seeking a Strategic Account Owner to drive service growth and strengthen executive relationships across customer accounts. You will lead cross-functional teams to develop value-based solutions and expand the company’s service portfolio.

The role emphasizes commercial leadership, collaboration with sales, field service, engineering, and operations to deliver measurable business outcomes and a strong return on investment for customers.

Qualifications

Responsibilities

• Develop and execute account growth strategies that expand Applied Materials' service business and strengthen long-term customer partnerships.
• Identify, qualify, and drive opportunities for service agreements, renewals, upgrades, and value-based service solutions.
• Build trusted relationships with customer executives, operations leaders, engineering organizations, procurement teams, and manufacturing stakeholders.
• Understand customer business objectives and manufacturing challenges, translating them into solutions that improve operational performance, productivity, cost effectiveness, and business outcomes.
• Lead commercial discussions, proposal development, contract negotiations, and opportunity closure activities.
• Maintain accurate opportunity forecasting, account plans, customer engagement documentation, and action plans to support business objectives.
• Lead cross-functional teams across sales, field service, engineering, operations, and product organizations to develop and deliver customer-focused solutions.
• Develop and communicate compelling value propositions and business cases that clearly articulate customer return on investment and value realization.
• Conduct executive business reviews, account planning sessions, and strategic customer engagements to identify growth opportunities and strengthen customer relationships.
• Represent customer priorities and requirements within Applied Materials while effectively communicating Applied Materials' capabilities, roadmaps, and service offerings to customer stakeholders.

Job description

Applied Materials in Dallas–Richardson, TX is seeking a Strategic Account Owner to drive service growth and strengthen executive relationships across customer accounts. You will lead cross-functional teams to develop value-based solutions and expand the company’s service portfolio.

The role emphasizes commercial leadership, collaboration with sales, field service, engineering, and operations to deliver measurable business outcomes and a strong return on investment for customers.