Strategic Account Manager: Client Growth & Delivery

LAUNCH Technical Workforce Solutions; East Alton (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

LAUNCH Technical Workforce Solutions is seeking an Account Manager to strengthen the customer relationship in East Alton, IL. You will manage client and candidate processes, deliver on performance metrics, and collaborate with the on-site team to drive successful outcomes.

Key duties include engaging with clients, coordinating interviews, tracking submittals, and ensuring accurate billing and service delivery across programs.

Qualifications

• 2+ years of Sales or Account Management Experience.
• 2+ years of CRM/ATS experience (Bullhorn Preferred).
• 2+ years of working for a 3rd Party Staffing Organization (Recruiting or Sales Preferred).
• Aviation/Aerospace experience preferred.

Responsibilities

• Work onsite at client location full-time and participate in strategic client meetings each day to strengthen partnership.
• Identify opportunities to upsell client on LAUNCH programs (TEAMS, Working Heroes, Global Access, Professional, etc.).
• Create an account saturation strategy which includes penetrating into new departments and establishing new manager contacts and relationships.
• Develop and implement a strong strategy that leads to increased headcount and revenue for LAUNCH.
• Host quarterly Scorecard reviews with commercial VP.
• Increase the probability of client approvals by highlighting candidate qualifications directly with decision-maker.
• Build and maintain a client tickler system in LAUNCH’s CRM to ensure all key points of contact are being serviced at the assigned customer(s).
• Follow clients on all social media pages to identify additional opportunities for LAUNCH.

Skills

Motivated and Driven

Self-Starter

Strong Business Acumen

Multitasking

Organizational Skills

Deadline Driven

Education

2+ years of Sales or Account Management Experience

2+ years of CRM/ATS experience (Bullhorn Preferred)

2+ years of working for a 3rd Party Staffing Organization

Aviation/Aerospace experience preferred

Tools

Bullhorn CRM/ATS

Job description

LAUNCH Technical Workforce Solutions is seeking an Account Manager to strengthen the customer relationship in East Alton, IL. You will manage client and candidate processes, deliver on performance metrics, and collaborate with the on-site team to drive successful outcomes.

Key duties include engaging with clients, coordinating interviews, tracking submittals, and ensuring accurate billing and service delivery across programs.