Strategic Tech & Operations Transformation Lead

ADP; Alpharetta (GA); On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

Matched Retirement Savings

Wellness Program

Paid Time Off

Volunteer Time Off

Job summary

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations. This role will drive multiple, concurrent programs across technology, process, and organizational domains, ensuring initiatives are aligned to business priorities and deliver measurable outcomes.

The ideal candidate combines strong program management expertise with technical acumen, enabling them to effectively partner with business leaders, product teams,

Qualifications

• 8+ years of program management experience leading complex, cross-functional initiatives.
• Ability to manage multiple large-scale workstreams simultaneously.
• Strong understanding of technology platforms, systems integration, and enterprise applications.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead a portfolio of strategic initiatives from planning through implementation and adoption.
• Manage multiple workstreams simultaneously across disparate business and technology domains.
• Develop program roadmaps, governance models, success metrics, and executive‑level reporting.
• Proactively identify and manage risks, dependencies, resource constraints, and decision points.
• Drive alignment across stakeholders to ensure successful delivery of business objectives.

Skills

Program management

Stakeholder management

Executive presentation

Analytical thinking

Problem solving

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent experience

Tools

Cloud-based platforms

CRM systems

Service technologies

Job description

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations. This role will drive multiple, concurrent programs across technology, process, and organizational domains, ensuring initiatives are aligned to business priorities and deliver measurable outcomes.

The ideal candidate combines strong program management expertise with technical acumen, enabling them to effectively partner with business leaders, product teams,