Strategic Tech Account Manager – Mid-Market & Commercial

Motive; United States; A distancia; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Motive equips physical operations teams with tools to improve safety, productivity, and profitability. We serve nearly 100,000 customers ranging from Fortune 500 enterprises to small businesses across diverse industries.

The role focuses on acting as the primary technical point of contact for mid-market accounts, diagnosing issues, writing SQL queries, and collaborating with engineering to resolve root causes.

Formación

• Minimum 2 years of technical support or account ownership experience.
• Proficiency with APIs, Python, SQL, DataDog, and advanced troubleshooting.
• Preferred degree in Computer Science or Engineering.

Responsabilidades

• Act as primary technical point of contact for mid-market accounts, providing white-glove support.
• Investigate root causes of bugs, build SQL queries, and collaborate with engineering.
• Build strong relationships and take end-to-end ownership of customer issues.

Conocimientos

APIs

Python

SQL

DataDog

Troubleshooting

Educación

BS/BA in CS or Eng

Descripción del empleo

Motive equips physical operations teams with tools to improve safety, productivity, and profitability. We serve nearly 100,000 customers ranging from Fortune 500 enterprises to small businesses across diverse industries.

The role focuses on acting as the primary technical point of contact for mid-market accounts, diagnosing issues, writing SQL queries, and collaborating with engineering to resolve root causes.