Strategic Tech Account Manager

Lyra Technology Group; Easton, Northern (Northampton County, KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Lyra Technology Group is seeking an Account Manager for ACE Technology Group. You will manage a portfolio of ACE clients, acting as the trusted advisor and primary contact, delivering proactive, high-touch service including business reviews, security audits, and project coordination.

The role emphasizes relationship-building, executive presence, and the ability to grow accounts through upsell and renewal opportunities. Hybrid work from Easton, PA is offered with local travel as needed.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2–5 years of experience in account management or client-facing roles, ideally within MSP/technology/services.
• Excellent communication, presentation, and interpersonal skills with executive presence.
• Familiarity with managed IT and cybersecurity concepts at a high level.
• Strong relationship-building, problem-solving, and organizational skills.
• Ability to manage multiple accounts and prioritize tasks.
• Experience with CRM platforms such as HubSpot or similar systems.
• Willingness to travel locally for in-person meetings and site visits.

Responsibilities

• Manage a dedicated portfolio of ACE clients as their trusted advisor.
• Conduct in-person, site visits and virtual check-ins to understand client needs.
• Lead business reviews and security audits to assess health and risk.
• Oversee client-facing projects and coordinate with internal teams.
• Identify upsell, cross-sell and renewal opportunities to drive account growth.
• Collaborate with Sales, Marketing, Support, and delivery teams; maintain CRM records and report KPIs.

Skills

Communication skills

Presentation skills

Interpersonal skills

Executive presence

CRM experience (HubSpot)

Relationship building

Problem solving

Organizational skills

Travel readiness

Education

Bachelor's degree in Business, Technology, Communications, or related field

Tools

HubSpot CRM

Job description

Lyra Technology Group is seeking an Account Manager for ACE Technology Group. You will manage a portfolio of ACE clients, acting as the trusted advisor and primary contact, delivering proactive, high-touch service including business reviews, security audits, and project coordination.

The role emphasizes relationship-building, executive presence, and the ability to grow accounts through upsell and renewal opportunities. Hybrid work from Easton, PA is offered with local travel as needed.