Strategic IT Account Manager

Lyra Technology Group; Knoxville (TN); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lyra Technology Group is seeking an Account Manager for Gravity Networks, overseeing post‑sale client relationships, retention, and growth. You will manage a book of business, run strategic reviews, and coordinate with delivery, support, and sales to ensure client value and expansion opportunities.

Based in Knoxville, TN, this role blends relationship leadership with IT environment awareness. The base compensation is $70,000 with a hybrid work model and regular in‑person client meetings.

Qualifications

• 3+ years of experience in account management, client success, or a comparable B2B client‑facing role.

Responsibilities

• Serve as the primary point of contact for assigned clients, building trusted relationships with client stakeholders.
• Own net revenue retention including renewals, expansion, and churn prevention.
• Lead Quarterly Business Reviews and roadmap planning with clients.
• Coordinate cross‑functionally with service delivery, technical support, and sales.
• Analyze client data to ensure engagement and value delivery.

Skills

Account management

MSP familiarity

HubSpot

ConnectWise

Tools

HubSpot

ConnectWise

Job description

Lyra Technology Group is seeking an Account Manager for Gravity Networks, overseeing post‑sale client relationships, retention, and growth. You will manage a book of business, run strategic reviews, and coordinate with delivery, support, and sales to ensure client value and expansion opportunities.

Based in Knoxville, TN, this role blends relationship leadership with IT environment awareness. The base compensation is $70,000 with a hybrid work model and regular in‑person client meetings.