Strategic Account Manager - Tech MSP Growth & Relationships

Lyra Technology Group; Easton (Northampton County); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Commission plan

Base salary with performance bonuses

Job summary

ACE Technology Group, part of Lyra Technology Group, seeks an Account Manager to nurture a portfolio of clients and drive satisfaction, retention, and growth. The role emphasizes relationship-building, proactive service, and strategic coordination with internal teams.

You will conduct business reviews, security audits, and roadmap discussions, while coordinating multi-team efforts to deliver successful technology rollouts and robust client outcomes.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2–5 years in account management, client success, or similar roles.
• Excellent communication, presentation, and interpersonal skills with strong executive presence.
• Familiarity with managed IT, cybersecurity, or technology services is a plus.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of ACE clients and build long-term relationships.
• Lead in-person, site visits, and virtual check-ins to understand client needs and resolve issues.
• Conduct regular business reviews and security audits; document findings and action plans with technical teams.
• Oversee client-facing projects and technology rollouts from kickoff to completion.
• Identify upsell, cross-sell, and renewal opportunities and align client roadmap with ACE solutions.

Skills

Communication

Executive presence

Relationship building

CRM proficiency

Education

Bachelor's degree in Business, Technology, Communications, or related field

Tools

HubSpot CRM

Job description

ACE Technology Group, part of Lyra Technology Group, seeks an Account Manager to nurture a portfolio of clients and drive satisfaction, retention, and growth. The role emphasizes relationship-building, proactive service, and strategic coordination with internal teams.

You will conduct business reviews, security audits, and roadmap discussions, while coordinating multi-team efforts to deliver successful technology rollouts and robust client outcomes.