Strategic TAM for Microsoft Solutions

US Cloud

Town and Country (MO)

On-site

USD 110,000 - 160,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

US Cloud in Town and Country, MO is seeking a Technical Account Manager to oversee a portfolio of Microsoft technology customers, build trust, and advocate for client needs while guiding solutions that improve uptime and business growth.

You will collaborate with support and engineering, run monthly and quarterly business reviews, and drive renewal success through CSAT and value delivery. A Bachelor's degree and CRM experience recommended.

Qualifications

Experience managing a portfolio of enterprise clients.
Proficiency with Salesforce or equivalent CRM.
Familiarity with Microsoft technologies and services.
Bachelor's degree preferred.

Responsibilities

Manage a portfolio of up to 45 clients, ensuring no more than 250 Premier Support hours per client.
Serve as a Co-TAM on no more than two accounts within your portfolio.
Lead monthly and quarterly business reviews with clients to assess performance and renewal needs.
Collaborate with sales, technical, and client success teams to ensure smooth renewals.
Address CSAT issues, minimize downtime, and advocate for client needs with internal teams.
Develop a strategic roadmap for managing Microsoft technologies aligned with client goals.