Strategic Talent Acquisition Recruiter – Customer Success

AVDG LLC; Kansas City (MO); On-site; USD 75,000 - 85,000; Full time

Job summary

Guitar Center is seeking a Talent Acquisition Recruiter to develop strategic recruiting approaches for the Customer Success Center in Kansas City. You will partner with hiring managers and HR, build candidate pipelines, and drive a best-in-class candidate experience in a fast-paced retail environment.

Responsibilities include full-cycle recruitment, proactive sourcing, interview facilitation, analytics, and employer branding efforts to strengthen pipelines and hiring outcomes.

Qualifications

• 2-4+ years of recruiting experience in corporate, retail, or sales environments.
• Demonstrated success managing full-cycle recruitment in retail or multi-location roles.
• Strong sourcing capabilities and experience engaging passive talent.
• Excellent communication, stakeholder management, and organization skills.
• Proficiency with ATS and HR systems; strong understanding of recruiting analytics.

Responsibilities

• Manage full-cycle recruiting for Customer Success Center (Sales and Customer Service) and additional recruiting efforts including community engagement, college partnerships, and onboarding.
• As a partner to Human Resources, this person is a culture champion not just by maintaining a qualified pipeline of candidates but also by supporting culture-related events that drive retention as a recruiting tool.
• Lead intake meetings to define role requirements, success criteria, and hiring timelines.
• Strategically source and engage passive talent using digital tools, networking, and talent pipelines.
• Coordinate and facilitate interviews, ensuring consistent communication and a positive candidate experience.
• Track recruiting activity, provide reporting and analytics, and adjust strategies based on performance data.
• Maintain accurate ATS records to ensure compliance, process efficiency, and data integrity.
• Recommend and implement process improvements to increase hiring quality, reduce time-to-fill, and enhance overall recruitment effectiveness.
• Drive employer branding and recruitment marketing through job fairs, community engagement, and local outreach activities that increase Guitar Center's visibility and build strong talent pipelines within the Kansas City community.
• Build and maintain ongoing talent pools to support current and forecasted hiring needs, while identifying anticipated staffing needs, market trends, and recommending recruiting strategies based on organizational changes and hiring demands.
• Active participation in Customer Success Center leadership, management, and workforce planning meetings.

Skills

Full-cycle recruiting

Sourcing passive talent

Communication

Stakeholder management

ATS proficiency

Education

Bachelor's degree

Job description

Guitar Center is seeking a Talent Acquisition Recruiter to develop strategic recruiting approaches for the Customer Success Center in Kansas City. You will partner with hiring managers and HR, build candidate pipelines, and drive a best-in-class candidate experience in a fast-paced retail environment.

Responsibilities include full-cycle recruitment, proactive sourcing, interview facilitation, analytics, and employer branding efforts to strengthen pipelines and hiring outcomes.