Service Account Manager - Spare Parts

Vanderlande Industries Inc; Marietta (GA); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Vanderlande in Marietta, GA is seeking a Service Account Manager – Spare Parts to strengthen our North America distribution service. You will own spare parts accounts, manage customer expectations, and drive performance improvements across parts operations.

In this role you will collaborate with Spare Parts, Supply Chain, Logistics and Customer Care teams, translate client needs into actionable plans, and ensure timely parts delivery with quality service.

Competenze

• Experience in spare parts, aftermarket services, or related customer-facing roles.
• Ability to build long-term relationships with customers and internal teams.
• Comfort translating customer needs into actionable operational plans.

Mansioni

• Serve as the primary commercial and business contact for spare parts requirements and performance.
• Develop and manage spare parts accounts for growth and customer satisfaction.
• Escalate delivery or fulfillment issues and drive resolutions with cross-functional teams.
• Lead improvements with Spare Parts, Supply Chain, and Logistics to address root causes.

Conoscenze

Spare parts

Aftermarket services

Supply chain

Logistics

Customer service

Account management

Sales

Formazione

Bachelor's degree

Strumenti

ERP systems

CRM systems

Inventory management

Descrizione del lavoro

Job Title: Service Account Manager - Spare Parts

Service Account Manager – Spare Parts

Marietta, GA – Up to 10% Travel

The Opportunity

Vanderlande is looking for a Service Account Manager – Spare Parts to support the continued growth of our North America Distribution Service business. In this customer-facing role, you will help customers keep their operations running by ensuring they have the right spare parts available when and where they are needed. You will combine customer relationship management, commercial ownership, performance management, and continuous improvement to help grow and strengthen our spare parts business. You will work closely with our Spare Parts Operations team, which manages day-to-day order handling and end-to-end fulfillment. While this team owns operational execution, you will represent the customer and business perspective, serve as the first level of business escalation, and continuously challenge performance to help drive our spare parts organization toward operational excellence. Your focus will include two key areas:

• Spare Parts Packages: Develop and coordinate spare parts packages for new installations and site launches, helping ensure customers are operationally ready from day one.
• Spare Parts Replenishment: Support customers in maintaining appropriate inventory levels through forecasting, planning, replenishment, and ongoing account management.

This is a hands-on role with significant opportunity to learn and grow. You will work directly with customers while collaborating with Vanderlande teams across North America and internationally.

What You’ll Do

• Serve as the primary commercial and business point of contact for assigned customers regarding spare parts requirements, performance, escalations, and improvement opportunities.
• Manage and develop assigned spare parts accounts with a focus on customer satisfaction, commercial performance, and sustainable growth.
• Act as the first level of business escalation when spare parts delivery, availability, or fulfillment performance does not meet customer or business expectations.
• Continuously monitor and challenge Spare Parts Operations performance, using customer feedback, service data, and recurring issues to identify and drive improvements.
• Lead improvement initiatives with Spare Parts, Supply Chain, Logistics, and other stakeholders, focusing on root causes rather than repeatedly addressing individual symptoms.
• Translate customer expectations and business priorities into clear actions for the operational organization and drive those actions through to measurable results.
• Coordinate the preparation and implementation of spare parts packages for new site launches, working with Project and Service teams to support a smooth transition into operations.
• Support ongoing spare parts replenishment by translating customer demand, installed-base requirements, and operational needs into effective inventory and ordering strategies.
• Coordinate urgent spare parts requirements and customer escalations, maintaining clear communication and driving actions through resolution.
• Develop quotations and commercial proposals and support customer discussions regarding pricing, scope, and delivery.
• Proactively identify opportunities to expand spare parts offerings and improve customer inventory strategies.
• Build strong working relationships with customers and internal stakeholders across regional and global teams.

What You’ll Bring

• Relevant experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, sales, or another customer-facing role.
• We welcome candidates who are early in their careers as well as those with several years of relevant experience.
• Strong customer focus with the ability to build effective, long-term relationships.
• A performance-driven mindset and the confidence to constructively challenge internal teams when customer or business expectations are not being met.
• The ability to turn escalations, performance data, and recurring operational issues into structured improvement actions and follow them through to completion.
• Strong planning and organizational skills with the ability to manage multiple priorities.
• A hands-on, proactive mindset and willingness to investigate issues in detail when needed.
• Strong communication and influencing skills with the ability to coordinate across teams and stakeholders, even without direct authority.
• Commercial awareness and an interest in developing customer opportunities and growing the business.
• A continuous-improvement mindset and willingness to challenge existing ways of working.
• Comfort working with data to support decisions and identify opportunities.
• Ability to take initiative, make decisions, and follow issues through to resolution.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations, or a related field, or equivalent relevant experience.
• Preferably 2+ years of professional experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, or a related environment.
• Experience in logistics automation, material handling, e-commerce, warehousing, manufacturing, or another technical or industrial environment.
• Familiarity with spare parts planning, inventory management, forecasting, order fulfillment, or replenishment processes.
• Experience working with operational performance indicators and using data to identify root causes and drive continuous improvement.
• Commercial experience supporting quotations, pricing, customer negotiations, account development, or sales growth.
• Experience working with ERP, CRM, inventory management, or other business systems used to manage customer and supply chain activities.
• Experience collaborating across Sales, Service, Supply Chain, Engineering, Project, and international teams.

Why Vanderlande

Take ownership of customer-facing activities in a growing and strategically important part of our North America Service business. Have a direct impact on how we improve and professionalize spare parts performance across North America. Develop experience across account management, supply chain, commercial activities, operational performance, and continuous improvement. Work directly with leading customers operating large-scale, mission-critical logistics systems. Collaborate with experienced colleagues across North America and Vanderlande's global organization.

Join an environment where initiative, entrepreneurship, constructive challenge, and continuous improvement are encouraged. Build a strong foundation for future growth within account management, service, commercial, or supply chain roles.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen.

At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow.

Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.

EEOC Statement We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.