Spare Parts Account Manager – Customer Growth & Ops

Toyota Automated Logistics; Marietta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Vanderlande in Marietta, GA seeks a Service Account Manager – Spare Parts to support North America distribution. You will manage spare parts accounts, forecast inventory needs, and drive improvements across operations while collaborating with regional and global teams.

You’ll own customer relationships, develop quotations, and support pricing discussions, with travel up to 10%. The role blends commercial ownership with operational excellence in a hands-on, growth-focused environment.

Qualifications

• Relevant experience in spare parts, aftermarket services, or similar customer-facing roles.
• Strong customer focus with ability to build long-term relationships.
• Performance data analysis and problem-solving to drive improvements.
• Ability to translate customer needs into actionable operational plans.

Responsibilities

• Serve as the primary commercial and business contact for spare parts requirements, performance, escalations, and improvement opportunities.
• Manage and develop assigned spare parts accounts with a focus on customer satisfaction and sustainable growth.
• Act as the first level of business escalation when delivery, availability, or fulfillment does not meet expectations.
• Monitor and challenge Spare Parts Operations performance using data and feedback to drive improvements.
• Lead cross-functional improvement initiatives spanning Spare Parts, Supply Chain, and Logistics.
• Translate customer expectations into actionable tasks for operations and drive measurable results.
• Coordinate spare parts packages for new site launches with Project and Service teams.
• Support replenishment by translating demand into inventory and ordering strategies.
• Coordinate urgent spare parts requirements and escalations with clear communication.

Skills

Customer-facing

Relationship management

Commercial ownership

Performance management

Continuous improvement

Planning

Communication

Education

Bachelor’s degree in Business, Supply Chain, Logistics, Engineering, Operations, or related field

Tools

ERP systems

CRM systems

Inventory management software

Job description

Vanderlande in Marietta, GA seeks a Service Account Manager – Spare Parts to support North America distribution. You will manage spare parts accounts, forecast inventory needs, and drive improvements across operations while collaborating with regional and global teams.

You’ll own customer relationships, develop quotations, and support pricing discussions, with travel up to 10%. The role blends commercial ownership with operational excellence in a hands-on, growth-focused environment.