Spare Parts Account Manager - Growth & Excellence

Vanderlande Industries GmbH; Marietta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Vanderlande is seeking a Service Account Manager – Spare Parts in Marietta, GA to support the North America Distribution Service business. You will act as the primary commercial contact for spare parts, manage accounts, and drive improvements across operations.

You will collaborate with Spare Parts Operations and regional/global teams to ensure customer satisfaction, forecast needs, and optimize inventory. This hands-on role offers growth as you expand spare parts offerings and strengthen

Qualifications

• Experience in spare parts, aftermarket services, supply chain, customer service, account management or a related customer-facing role.
• Strong customer focus with the ability to build long-term relationships.
• Performance-driven mindset with the ability to challenge internal teams when expectations are not met.
• Ability to translate escalations and data into structured improvement actions and follow through.
• Strong planning and organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary commercial and business contact for spare parts requirements, performance, escalations, and improvement opportunities.
• Develop and manage assigned spare parts accounts with focus on customer satisfaction and growth.
• Act as first level of business escalation for delivery, availability or fulfillment issues.
• Monitor and challenge Spare Parts Operations performance using feedback and service data to drive improvements.
• Lead improvement initiatives with Spare Parts, Supply Chain, Logistics and other stakeholders to address root causes.
• Translate customer expectations into clear actions for the operations team and drive measurable results.
• Coordinate spare parts packages for new site launches with Project and Service teams.
• Support ongoing replenishment by translating demand into inventory and ordering strategies.
• Coordinate urgent spare parts requirements and escalations with clear communication and timely resolution.
• Develop quotations and commercial proposals and support pricing, scope and delivery discussions.

Skills

Customer-facing

Communication

Influencing skills

Problem solving

Planning & organization

Travel readiness

Education

Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations or related field

Tools

ERP systems

CRM systems

Inventory management

Job description

Vanderlande is seeking a Service Account Manager – Spare Parts in Marietta, GA to support the North America Distribution Service business. You will act as the primary commercial contact for spare parts, manage accounts, and drive improvements across operations.

You will collaborate with Spare Parts Operations and regional/global teams to ensure customer satisfaction, forecast needs, and optimize inventory. This hands-on role offers growth as you expand spare parts offerings and strengthen