Strategic Solutions Engineer - AI-Driven Client Delivery

OnCall Air; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

OnCall Air seeks a Customer Solutions Engineer to embed with our most strategic clients, translating business pain points into elegant, maintainable code. You will leverage an AI-first approach to build integrations, data transformations, and workflow scripts at speed while ensuring reliability and security.

Work closely with Product & Engineering to turn recurring client requests into scalable features, delivering measurable business value and robust technical outcomes.

Qualifications

• 4–5+ years of hands-on experience in software development, solutions engineering, customer-facing technical consulting, or technical ops.
• Strong skills in Python (or Node.js/TypeScript) for writing data processing scripts, background jobs, and API connectors.
• Deep understanding of REST APIs, Webhooks, JSON/XML parsing, and authentication mechanisms (OAuth, API keys).
• Familiarity with database queries (SQL), cloud services (AWS/GCP/Azure), and running scheduled/event-driven jobs (Cron, serverless functions, background workers).
• AI-First Mindset: You actively use modern AI tools and LLMs to accelerate coding, generate boilerplate scripts, build custom agents, and automate repetitive tasks.
• Customer-Centric Communicator: You are comfortable leading client discovery calls, presenting technical architectures, and explaining edge cases with empathy and clarity.
• Execution-Minded: You prefer shipping working software to over-engineering complex architectures. You know when a lightweight script is better than a full microservice.

Responsibilities

• Strategic Technical Delivery: Partner with strategic clients to understand their software ecosystem, map out data workflows, and build high-impact custom solutions (integrations, automated sync scripts, custom API webhooks, and ETL pipelines).
• Customer-Facing Translation: Serve as the primary technical consultant for strategic accounts—translating complex software architecture into clear, plain-English solutions for non-technical stakeholders.
• AI-First Execution: Rapidly prototype and deploy custom scripts, API connectors, and automated jobs using LLM-assisted workflows (e.g., AWS KIro, Claude, custom GPT agents) to minimize turnaround time.
• Reliability & Maintainability: Ensure all custom scripts, background jobs, and API integrations are well-documented, observable, and built to run reliably in production environments.
• Feedback Loop: Partner with our core Product & Engineering teams to turn recurring custom client requests into scalable, out-of-the-box product features.

Skills

Python

Node.js/TS

REST APIs

Webhooks

JSON/XML parsing

Authentication

SQL

Cloud platforms

Cron / Serverless

AI tools

Job description

OnCall Air seeks a Customer Solutions Engineer to embed with our most strategic clients, translating business pain points into elegant, maintainable code. You will leverage an AI-first approach to build integrations, data transformations, and workflow scripts at speed while ensuring reliability and security.

Work closely with Product & Engineering to turn recurring client requests into scalable features, delivering measurable business value and robust technical outcomes.