Strategic Solutions Advisor for Key Accounts

solveimg; La Porte (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401(k) with company match

Paid parental leave

Paid time off

Job summary

Solveimg is seeking a Strategic Customer Solutions Specialist to support our strategic customers by offering thoughtful solutions and product recommendations, coordinating with Regional Sales Managers and OEM Business Development Managers to ensure a seamless sales lifecycle.

The role emphasizes consultative account management, accurate quotes, CRM maintenance, and responsive service to inquiries, returns, and forecasts in a collaborative, innovative environment.

Qualifications

• 2+ years of customer service experience.
• Intermediate experience using Microsoft Office Suite.

Responsibilities

• Provide best-in-class service by listening to customer needs and communicating solutions by phone or email.
• Manage customer accounts through the full sales cycle with regular check-ins and order updates.
• Enter purchase orders and create sales orders; advise on product forecasting.
• Prepare accurate price quotes including shipping estimates and delivery dates.
• Stay current with product knowledge to advise on best options.
• Respond to inquiries regarding adjustments, returns, credits, or shipment tracking.
• Collaborate with internal departments to identify optimal customer solutions.
• Establish consultative relationships and assist in product selection.
• Set up client accounts in the CRM and maintain data.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Solveimg is seeking a Strategic Customer Solutions Specialist to support our strategic customers by offering thoughtful solutions and product recommendations, coordinating with Regional Sales Managers and OEM Business Development Managers to ensure a seamless sales lifecycle.

The role emphasizes consultative account management, accurate quotes, CRM maintenance, and responsive service to inquiries, returns, and forecasts in a collaborative, innovative environment.