Customer Solutions Specialist

Solve IMG; La Porte (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Solve IMG is seeking a Strategic Customer Solutions Specialist to support our strategic customers by offering knowledgeable solutions and troubleshooting product issues. You will consult with top customers to understand their business and recommend product options, working closely with Regional Sales Managers and OEM Business Development Managers to ensure a seamless sales lifecycle.

The role requires a high school diploma and 2+ years in customer service, with intermediate MS Office experience

Qualifications

• 2+ years of customer service experience
• High School Diploma or equivalent
• Intermediate experience using Microsoft Office Suite

Responsibilities

• Provide best‑in‑class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
• Manage customer accounts through the full sales cycle, including consistent customer check‑ins and order updates
• Enter and create sales orders upon receipt of customer purchase orders, advise on future product forecasting
• Prepare accurate price quotes including shipping charges and delivery dates
• Stay current with product knowledge to advise customers on best options
• Respond to customer inquiries regarding adjustments, returns, credits or shipment tracking
• Collaborate with internal departments to identify the best customer solutions
• Establish relationships with a consultative approach and assist in product selection
• Set‑up client accounts in our CRM and maintain client information
• Partner with Regional Sales Managers and Business Development Managers on account requests

Skills

Customer service

Sales support

Account management

CRM usage

Communication

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

POSITION DESCRIPTION: Reporting to the Customer Solutions Supervisor; Key Accounts, the Strategic Customer Solutions Specialist is responsible for supporting Solve’s strategic customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble‑shoot any product issues. The SCSS will be responsible for consulting with our top customers to best understand their business and be able to make calculated product recommendations to complement their needs. Working in tandem with the Regional Sales Managers as well as OEM Business Development Managers, they will serve as internal support to ensure the sales life cycle for our customers is seamless.

RESPONSIBILITIES :

• Provide best‑in‑class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
• Manage customer accounts through the full sales cycle, including consistent customer check‑ins and order updates
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to be able to accurately advise our customers with the best product options
• Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
• Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
• Establish customer relationships with a consultative approach and subsequently utilize your product knowledge to assist in providing them direction with their product selection.
• Set‑up client accounts in our internal CRM, and maintain and update all necessary client information
• Partnering closely with the Regional Sales Managers as well as Business Development Managers, you will manage and follow‑up on account specific requests and nuances.

QUALIFICATIONS :

• High School Diploma, or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft office Suite

PREFERRED QUALIFICATIONS :

• 1+ Year of technical training or equivalent industry experience

OUR EMPLOYEE VALUE PROPOSITION :

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
• Work in a collaborative environment with passionate and innovative teammates