Strategic SMB Account Manager | Growth & Solutions

Tech Sales Jobs; Huntsville (AL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Base salary + commission

Restricted stock grant $5,000

Medical, dental, vision + 401k match

Paid time off + holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! is seeking a Business Account Manager in Huntsville, AL to manage and grow the existing Small Business customer base. The role focuses on renewing contracts, expanding revenue, and delivering tailored business services solutions.

The position requires 1–3 years in account management or coordination, strong communication skills, and the ability to present to diverse audiences. Base salary with commission, stock grant, and comprehensive benefits are included.

Qualifications

• Bachelor’s degree in Business or related study from four-year college or university, or 3–5 years of related experience.
• Excellent verbal and written communication skills.
• Ability to present effectively in front of groups and work with both technical and non-technical audiences.
• Self-motivated and results-driven, with experience in customer-facing roles.
• Ability to analyze and solve problems arising through customer interaction.
• Ability to operate in a team environment.

Responsibilities

• Renew customer contracts to protect and grow revenue streams.
• Work with indirect customers’ accounts as assigned.
• Deliver proposed solutions related to Voice, Data, or other Business Services products.
• Conduct Business Needs Analysis during renewal and guide the customer.
• Collaborate with WOW! departments to resolve issues and communicate solutions.
• Manage and grow sales and services to accounts in WOW! markets.
• Introduce new WOW! products and services to existing accounts.
• Provide appropriate reporting and management of customer accounts.

Skills

Account management

Communication

Presentation

Problem solving

Teamwork

Education

Bachelor's degree in Business

Tools

Microsoft M365

Salesforce.com

Billing software

Job description

WOW! is seeking a Business Account Manager in Huntsville, AL to manage and grow the existing Small Business customer base. The role focuses on renewing contracts, expanding revenue, and delivering tailored business services solutions.

The position requires 1–3 years in account management or coordination, strong communication skills, and the ability to present to diverse audiences. Base salary with commission, stock grant, and comprehensive benefits are included.