Strategic Settlement & Collections Specialist

The Home Depot; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

The Home Depot is seeking a Services Customer Coordinator to manage a book of business and coordinate balance collections after job completion. You will work with field personnel to confirm job completion, contact customers daily to settle balances, and escalate issues as necessary.

Responsibilities include reviewing accounts, communicating via phone and email, and collaborating with AR to verify pending payments.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Demonstrated ability to collaborate with cross-functional teams.

Responsibilities

• Review customer accounts daily to determine payment status and next steps.
• Contact customers by phone and email to settle outstanding balances on completed jobs.
• Coordinate with field partners to document next steps and resolve issues delaying payment.
• Escalate unresolved disputes per a defined process with center management.
• Follow a collections process when communication fails or terms are disputed.
• Proactively resolve customer issues preventing payment by coordinating with internal teams.

Skills

Excellent written and verbal comms

Collaborates

Negotiation

Customer focus

Problem solving

Education

High school diploma or GED

No formal education required

Tools

Microsoft Office Suite

Job description

The Home Depot is seeking a Services Customer Coordinator to manage a book of business and coordinate balance collections after job completion. You will work with field personnel to confirm job completion, contact customers daily to settle balances, and escalate issues as necessary.

Responsibilities include reviewing accounts, communicating via phone and email, and collaborating with AR to verify pending payments.