Senior Customer Experience & Support Specialist

The Home Depot; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Home Depot is seeking a Senior Customer Service Representative to deliver quality service and maintain strong customer relationships while coordinating with THD At Home Services systems. You will handle inbound calls, respond to emails, and assist in resolving inquiries with internal and external customers.

Responsibilities include liaising between field teams, vendors, and customers to bring jobs to completion, and providing timely communication.

Qualifications

• High school diploma or GED required.
• 18+ years old and legally permitted to work in the United States.

Responsibilities

• Collaborate with field, vendors and customers to bring jobs to completion.
• Provide consistent communication to third party entities.
• Handle complex inquiries from internal and external customers via phone, email or text.
• Answer inbound and make outbound calls to respond to customer and field team inquiries.
• Monitor email boxes and respond to inquiries to resolve customer issues.
• Follow THD At Home Services systems and processes to coordinate all functions related to the role.

Skills

Customer Focus

Communication

Collaboration

Problem Solving

Resourcefulness

Situational Adaptability

Action Oriented

Being Resilient

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Home Depot is seeking a Senior Customer Service Representative to deliver quality service and maintain strong customer relationships while coordinating with THD At Home Services systems. You will handle inbound calls, respond to emails, and assist in resolving inquiries with internal and external customers.

Responsibilities include liaising between field teams, vendors, and customers to bring jobs to completion, and providing timely communication.