Enterprise Architect (ServiceNow)

accenturefederalservices; Quantico (VA); On-site; USD 106,000 - 221,000; Full time

Job summary

Accenture Federal Services is seeking an Enterprise Architect to lead ServiceNow design, governance, and platform maturation within a U.S. federal context. You will guide architecture, integrations, and ITSM/ITOM improvements to deliver secure, scalable solutions aligned to enterprise objectives.

The role requires 5+ years with ServiceNow and ITIL expertise, plus strong JavaScript/HTML/CSS skills and agile delivery experience in government environments. Active TS clearance is required.

Qualifications

• 5+ years of ServiceNow implementation experience.
• ServiceNow Certified System Technical Architect, Administrator, or Application Developer.
• Hands‑on experience with ServiceNow modules mentioned in the role description.
• Strong understanding of the ITIL framework.
• Proficiency in JavaScript, HTML, CSS, and web services.
• Experience with Federal IT Compliance and operating in government/regulated environments.
• Experience with Agile methodology.
• Ability to manage multiple projects or support multiple teams concurrently.
• Capability to support business development, proposals, and solution estimation activities.

Responsibilities

• Design and implement scalable ServiceNow solutions aligned with the organization's IT strategy.
• Develop and own the roadmap for platform maturation and architectural standards.
• Guide technical architecture and design, ensuring efficiency, quality, and security of technical products and solutions.
• Facilitate solution design sessions, conduct code reviews, and advocate ServiceNow best practices.
• Optimize ITSM processes including Incident, Service Request, and Problem Management.
• Enhance ITOM capabilities such as service discovery, event management, and service mapping.
• Mature HAM/SAM processes for improved lifecycle tracking and license compliance.
• Strengthen CMDB architecture to ensure data accuracy and automate discovery processes.
• Optimize Change Management workflows to balance agility and risk assessment.
• Implement integrations between ServiceNow and other enterprise systems.
• Develop custom applications and functionalities as needed.
• Collaborate with leadership, business units, clients, external partners, and security practitioners to ensure successful platform delivery.

Skills

ServiceNow

ITIL

JavaScript

HTML/CSS

Agile

Proposal support

Tools

ServiceNow Modules

Web Services

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Enterprise Architect role is pivotal in enhancing and maturing the existing ServiceNow platform. This position focuses on optimizing implementations across ITSM, ITOM, IT Asset Management, Hardware Asset Management, Software Asset Management, CMDB/Configuration Management, Change Management, and Virtual Agent. The architect will evaluate current capabilities, identify gaps, define the target state, and design scalable solutions that align with enterprise objectives. The role involves guiding configuration and integration efforts, establishing governance best practices, improving data quality and workflows, and developing a strategic roadmap to ensure consistent, high-quality service delivery.

What you'll do:

• Design and implement scalable ServiceNow solutions aligned with the organization's IT strategy.
• Develop and own the roadmap for platform maturation and architectural standards.
• Guide technical architecture and design, ensuring efficiency, quality, and security of technical products and solutions.
• Facilitate solution design sessions, conduct code reviews, and advocate ServiceNow best practices.
• Optimize ITSM processes including Incident, Service Request, and Problem Management.
• Enhance ITOM capabilities such as service discovery, event management, and service mapping.
• Mature HAM/SAM processes for improved lifecycle tracking and license compliance.
• Strengthen CMDB architecture to ensure data accuracy and automate discovery processes.
• Optimize Change Management workflows to balance agility and risk assessment.
• Implement integrations between ServiceNow and other enterprise systems.
• Develop custom applications and functionalities as needed.
• Collaborate with leadership, business units, clients, external partners, and security practitioners to ensure successful platform delivery.

What you need:

• 5+ years of ServiceNow implementation experience.
• ServiceNow Certified System Technical Architect, Administrator, or Application Developer.
• Hands‑on experience with ServiceNow modules mentioned in the role description.
• Strong understanding of the ITIL framework.
• Proficiency in JavaScript, HTML, CSS, and web services.
• Experience with Federal IT Compliance and operating in government/regulated environments.
• Experience with Agile methodology.
• Ability to manage multiple projects or support multiple teams concurrently.
• Capability to support business development, proposals, and solution estimation activities.

Eligibility requirements:

• Active TS Security Clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$106,300 - $221,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing grea