Strategic ServiceNow Engagement Leader

Nordic Global; United States; Hybrid; USD 135,000 - 190,000; Full time

Job summary

Nordic is seeking an experienced Senior ServiceNow Project Manager to lead client-focused engagements, deliver complex initiatives on time and within budget, and drive best-practice project management across teams.

You will partner with a cross-functional ServiceNow group to design deployment methodologies, manage scope, and communicate progress with executives. A strong track record in consulting and ServiceNow is essential.

Qualifications

• Bachelors' degree required.
• Minimum of 7 years of progressive, professional experience; professional services or consulting experience required.
• Active ServiceNow Certified System Administrator Certification required.
• Knowledge and experience with ServiceNow's methodologies and best practices required.
• Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB required.
• Prior experience managing projects and project teams.
• PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing.
• Excellent communication skills, written and verbal.
• Able to balance urgent, short-term needs with strategic, long-term priorities.
• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed.
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines.
• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases.
• Able to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure.
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
• Must demonstrate and embody Nordic's maxims

Responsibilities

• Provide excellent, professional client service at all times.
• Lead projects to deliver on time, on budget, and with great outcomes.
• Develop and maintain detailed project plans, communication plans, and risk trackers.
• Define, manage, and adhere to project scope.
• Create polished project deliverables and communications.
• Present with confidence in executive-level meetings.
• Coordinate activities with the ServiceNow Team and related partners.
• Support PMO in updating Nordic ERP content, tools, standards and templates.
• Mentor and guide project team members; maintain positive morale and deliver timely feedback.

Skills

Project management

Client communication

Leadership

Change management

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office

PMO tools

Job description

Nordic is seeking an experienced Senior ServiceNow Project Manager to lead client-focused engagements, deliver complex initiatives on time and within budget, and drive best-practice project management across teams.

You will partner with a cross-functional ServiceNow group to design deployment methodologies, manage scope, and communicate progress with executives. A strong track record in consulting and ServiceNow is essential.