Strategic ServiceNow Delivery Lead

Nordic Healthcare Group (NHG); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Nordic Healthcare Group seeks an experienced ServiceNow-focused project leader to drive consulting engagements, delivering on time and within budget. You will manage cross-functional teams, develop robust project plans, and foster executive-level client relationships in a fast-paced environment.

You will collaborate with the Nordic ServiceNow practice to develop new offerings, standards, and templates, while coaching and mentoring team members.

Qualifications

• Bachelor's degree required.
• 7+ years of progressive, professional experience; professional services or consulting experience required.
• Active ServiceNow Certified System Administrator Certification required.
• Knowledge and experience with ServiceNow’s methodologies and best practices required.
• Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB required.
• Prior experience managing projects and project teams.
• PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing.
• Excellent communication skills, written and verbal.
• Able to balance urgent, short-term needs with strategic, long-term priorities.
• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed.
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines.
• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases.
• Able to balance urgent, short-term needs with strategic, long-term priorities.
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure.
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
• Must demonstrate and embody Nordic’s maxims.

Responsibilities

• Provide excellent, professional client service at all times, tailoring consulting approach to engagements and aligning services with company goals.
• Lead projects to deliver on time, on budget, and with strong outcomes.
• Monitor project health; identify, mitigate, or escalate issues as needed.
• Develop and maintain detailed project plan, communication plan, and risk trackers.
• Define, manage, and adhere to project scope.
• Use and customize client and Nordic-provided tools across project life cycle.
• Create polished project deliverables and communications.
• Present with confidence in executive-level meetings.
• Coordinate activities with the ServiceNow Team and other stakeholders.
• Improve infrastructure and provide strong technical support to prevent future problems.
• Collaborate with PMO to interview and identify project team members.

Skills

Project management

Client service

Communication

Microsoft Office

Problem-solving

Team leadership

Education

Bachelor's degree

Tools

ServiceNow

Job description

Nordic Healthcare Group seeks an experienced ServiceNow-focused project leader to drive consulting engagements, delivering on time and within budget. You will manage cross-functional teams, develop robust project plans, and foster executive-level client relationships in a fast-paced environment.

You will collaborate with the Nordic ServiceNow practice to develop new offerings, standards, and templates, while coaching and mentoring team members.