ServiceNow Senior Engagement Manager

Healthtech Inc; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Nordic seeks a ServiceNow Senior Engagement Manager to lead complex client engagements, delivering on time, on budget, and with measurable outcomes. You will align services with client goals, manage scope, and drive program success across RFPs and deployments.

You will partner with a broad ServiceNow team, develop deployment methodologies, and deliver executive-level communications while mentoring junior staff and maintaining project governance.

Qualifications

• Bachelor's degree required.
• Minimum of 7 years of progressive, professional experience in consulting or professional services.
• Active ServiceNow Certified System Administrator Certification required.
• Knowledge and experience with ServiceNow methodologies and best practices required.
• PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing.
• Excellent communication skills, written and verbal.

Responsibilities

• Lead projects to deliver on time, on budget, and with great outcomes.
• Develop and maintain detailed project plans, communication plans, and risk trackers.
• Define, manage, and adhere to project scope and milestones.
• Coordinate with Nordic ServiceNow team to create offerings and go-to-market strategies.
• Produce polished project deliverables and executive-level communications.
• Mentor team members and support PMO with standards and templates.

Skills

Project leadership

Communication skills

Change management

Problem-solving

Stakeholder management

Education

Bachelor's degree

PMP Certification

ServiceNow Certified System Administrator

Tools

Microsoft Office Suite

ServiceNow

PMO tools

Job description

## ServiceNow Senior Engagement ManagerApply: US - National: Full time: Posted Today: R6097Make a difference. Be happy. Grow your career.**Key Responsibilities**The Senior Engagement Manager will have the following responsibilities, which include but are not limited to:• Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company• Lead projects with a goal of delivering on time, on budget, and with great outcomes• Monitor overarching project health; identify, mitigate, or escalate issues as needed• Develop and maintain detailed project plan, communication plan, and risk/decision trackers• Define, manage, and adhere to project scope• Use, update, and customize client and Nordic-provided tools throughout project life cycle• Develop Nordic ServiceNow deployment methodology, tools, templates, and collateral• Actively partner with other members of the ServiceNow team to create new offerings, services, and go-to-market strategies• Create polished project deliverables and communications• Present with confidence and well-polished demeanor; facilitate executive-level meetings• Manage meetings effectively; prepare agendas and goals, take notes, track follow ups• Produce regular status reports; perform project close, lessons learned, and knowledge transfer• Coordinates activities with the ServiceNow Team: Executive Partners, Delivery Assurance Partners, Client Services Managers, SDMs, etc.• Improve upon existing infrastructure, provide strong technical support, problem-solving and develop strategies to prevent future problems• Work with PMO to interview and identify project team members, as needed• Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance• Provide support to the PMO in keeping Nordic ERP content, project tools, standards and templates updated, organized, and in alignment with current best practices• Assist with communicating best practices and PMO content to other project managers• Participate in Discussion and Decision-Making regarding Project Standards, Quality Improvement and Change Management• Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency• Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions• Work on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested**Skills and Experience**• Bachelors’ degree required• Minimum of 7 years of progressive, professional experience; professional services or consulting experience required• Active ServiceNow Certified System Administrator Certification required• Knowledge and experience with ServiceNow’s methodologies and best practices required• Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB required• Prior experience managing projects and project teams• PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing• Excellent communication skills, written and verbal• Able to balance urgent, short-term needs with strategic, long-term priorities• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases• Able to balance urgent, short-term needs with strategic, long-term priorities• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets• Must demonstrate and embody Nordic’s maxims**Additional Details**• Travel up to 50% of the time, or as practice and client needs dictate.