Strategic Service Operations Leader

Trasis SA; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Trasis is seeking a Service Operations Manager to lead our US-based service operations from Atlanta, directing installation, maintenance, training, troubleshooting, and support to ensure top-tier customer care and process improvements across the team.

In this role, you will manage the service team, set KPIs, oversee training, and ensure exceptional service during on-site and field deployments. A strategic leader with strong customer focus will thrive here.

Qualifications

• Bachelor's degree in engineering, life sciences or equivalent experience.
• At least 5 years in a similar service operations role.
• Experience leading and developing a service team.
• Strong customer focus and service mindset.

Responsibilities

• Lead and develop the service team with KPIs and resource allocation.
• Oversee installation, maintenance, and technical support activities.
• Coordinate customer training and product demonstrations.
• Ensure effective call center operations and ticket follow-ups.
• Capture customer feedback to drive improvements.

Skills

People management

Leadership

Strategic thinking

Customer focused

Interpersonal skills

Organizational skills

Prioritization

Proactive problem solving

Education

Bachelor's degree in engineering or life sciences

Tools

Digital customer service tools

Job description

Trasis is seeking a Service Operations Manager to lead our US-based service operations from Atlanta, directing installation, maintenance, training, troubleshooting, and support to ensure top-tier customer care and process improvements across the team.

In this role, you will manage the service team, set KPIs, oversee training, and ensure exceptional service during on-site and field deployments. A strategic leader with strong customer focus will thrive here.