National Services Operations Leader |Remote/Hybrid&Travel

Trane Technologies plc; North Carolina; Hybrid; USD 173,000 - 242,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Education assistance

Job summary

Trane Technologies plc, a global leader in sustainable climate solutions, seeks a Services Operations Leader for Thermo King’s company-owned dealer network. You will define and lead service operations strategy, standardize operating models, and drive profitable growth across service and parts.

The role requires 10+ years in service operations leadership, a strong commercial mindset, and hands-on ability to transform complex field operations across multiple sites. Travel up to 50% is expected.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field preferred.
• 10+ years of progressive leadership experience in service operations.
• Experience in transportation, commercial vehicle, dealership, industrial service, or similar complex service environments.
• Experience designing and deploying best practices, operating disciplines, and performance standards across disparate teams.
• Proven track record leading multi-site service organizations and driving financial performance.

Responsibilities

• Define and lead the service operations strategy for Thermo King’s company-owned dealer network.
• Design, deploy, and continuously improve a scalable Business Operating System (BOS).
• Serve as the enterprise leader for service operations, parts operations, and branch-level performance.
• Establish national standards, metrics, and routines to improve productivity and profitability.
• Lead identification and deployment of best practices across branches with varying maturity.
• Analyze workflows, technician productivity, and branch results to identify growth opportunities.
• Build reporting dashboards and information flows for strong performance management.
• Align branch leaders, service managers, and back-office teams around common standards.
• Integrate acquired dealer locations into a consistent company-owned model.
• Collaborate with leadership to remove barriers and accelerate strategic initiatives.
• Monitor performance against targets and provide actionable recommendations.
• Foster a culture of continuous improvement and accountability across a dispersed field team.
• Travel 25–50% to branch locations to coach and ensure execution.

Skills

Leadership

Operations management

Strategic planning

Financial acumen

Cross-functional collaboration

Education

Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or related field

Job description

Trane Technologies plc, a global leader in sustainable climate solutions, seeks a Services Operations Leader for Thermo King’s company-owned dealer network. You will define and lead service operations strategy, standardize operating models, and drive profitable growth across service and parts.

The role requires 10+ years in service operations leadership, a strong commercial mindset, and hands-on ability to transform complex field operations across multiple sites. Travel up to 50% is expected.