Strategic Service Dispatch Coordinator

AAA Service Plumbing, Heating & Electric; Golden (CO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision insurance

Life insurance

401(k) with company match

Paid holidays

PTO & Sick Time

Career growth

Job summary

AAA Service Plumbing, Heating & Electric in the Denver metro area is hiring a Dispatch Coordinator to organize daily routing for service technicians and ensure timely customer communication. You will coordinate schedules, monitor progress, and support field teams with accurate job details using dispatch software.

The ideal candidate has at least two years of dispatch experience, excellent communication skills, and a proactive approach to solving scheduling challenges while contributing to a

Qualifications

• Excellent verbal and written communication with customers and technicians.
• Ability to handle multiple tasks and prioritize effectively.
• Strong customer service mindset and professional demeanor.

Responsibilities

• Schedule and dispatch service technicians to maximize efficiency and revenue.
• Coordinate daily routes and adjust schedules in real time based on demand and emergencies.
• Communicate with technicians, service managers, and customer service reps to provide updates.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Tools

Scheduling software

ServiceTitan

Map reading

Job description

AAA Service Plumbing, Heating & Electric in the Denver metro area is hiring a Dispatch Coordinator to organize daily routing for service technicians and ensure timely customer communication. You will coordinate schedules, monitor progress, and support field teams with accurate job details using dispatch software.

The ideal candidate has at least two years of dispatch experience, excellent communication skills, and a proactive approach to solving scheduling challenges while contributing to a