Service Dispatch Specialist | Fast-Paced & Impactful

Blue Sky Plumbing & Heating; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

Life & Disability coverage

Retirement match

Paid vacation

Paid sick time

Uniforms provided

Job summary

Blue Sky Plumbing, Heating, Cooling & Electric in Denver, CO is seeking a highly organized Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely dispatch of repairs and service jobs. The ideal candidate will have strong communication, multitasking ability, and experience in dispatch or customer service.

High school diploma required; familiarity with ServiceTitan and Microsoft Office a plus.

Qualifications

• High school diploma or equivalent required; additional education in related fields is a plus.
• Experience as a dispatcher or in a customer service role preferred in home services.
• Strong organizational skills and ability to work under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level.
• Monitor and adjust daily schedules to accommodate emergency service requests or cancellations.
• Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow.
• Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using ServiceTitan.
• Prioritize service requests and optimize technician routes for efficiency.
• Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner.
• Assist with billing preparation and service documentation when needed.
• Collaborate with the Service Manager to identify operational improvements and scheduling solutions.

Skills

Dispatcher experience

Customer service

Communication

Organizational skills

Microsoft Office

ServiceTitan

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Job description

Blue Sky Plumbing, Heating, Cooling & Electric in Denver, CO is seeking a highly organized Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely dispatch of repairs and service jobs. The ideal candidate will have strong communication, multitasking ability, and experience in dispatch or customer service.

High school diploma required; familiarity with ServiceTitan and Microsoft Office a plus.